Privacy policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

When you install the App, we are automatically able to access certain types of information from your Shopify account through the Shopify APIs. We only access the data that is necessary for the App to function as described in our Shopify App Store listing.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

The types of personal information we obtain about you depend on how you interact with our App, our Site, and our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

When you install and use the App, we collect the following information about you and your store:

• Store information including your store name, store URL (myshopify domain and custom domain), store owner name, email address, phone number, physical address, country, currency, timezone, and Shopify plan.
• Account information including your name, email address, and any credentials or settings you create within the App.
• Product and configuration information including the products, collections, inventory, pricing, and mystery box configurations (box contents, odds, tiers, animations, and related settings) that you create or manage through the App.
• Billing information including your App subscription plan, usage-based charges, and billing status. Payments are processed entirely by Shopify. We do NOT collect or store your payment data, and we do NOT collect or store your customers' payment data, such as credit card, debit card, or bank account details.
• Customer support information including the information you choose to include in communications with us, for example, when sending a message through live chat, email, or the Services.
  

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

To operate the App's features (such as mystery box purchases, unboxing experiences, order fulfillment, and integrations with store credit or rewards), we process certain information about the customers of merchants who have installed the App, on the merchant's behalf. This may include:

Order information including customer name, email address, shipping and billing address, phone number, order contents, order value, and payment confirmation status.
Unboxing and activity information including the mystery boxes a customer purchases, opens, or interacts with, the items revealed, and related timestamps.
Account information where a merchant's store uses customer accounts, including the customer identifiers necessary to associate boxes, items, credits, or rewards with the correct customer.

Where we process the personal information of a merchant's customers, we do so as a data processor (or service provider) acting on the instructions of the merchant, who is the data controller of that information. Merchants are responsible for ensuring they have an appropriate legal basis and have provided any required notices to their customers regarding the use of the App in their store. If you are a customer of a store using the App and have questions about how your personal information is handled, please contact the merchant directly in the first instance.

We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use the App, our Site, and your account, including device information, browser information, information about your network connection, your IP address, in-app actions and feature usage, error logs, and other information regarding your interaction with the Services. We use this information to operate, secure, troubleshoot, and improve the Services.

Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

• Companies who support our App, Site, and Services, such as Shopify, which provides us with information about your store and its customers through the Shopify APIs when you install the App.
• Our analytics, hosting, and infrastructure providers.
• When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.
  

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Also see the section below, Third Party Websites and Links.

• Providing the App and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including to install and operate the App on your store, render mystery box and unboxing experiences to your customers, process box sales and reveals, synchronize products, orders, and inventory, provide analytics and reporting, manage your subscription and billing through Shopify, and to create, maintain and otherwise manage your account.
• Marketing and Advertising. We may use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, and to show you information about products, features, or services that may be relevant to you. If you are an EEA resident, the legal basis for these data processing activities is our legitimate interest in promoting our products, according to Art. 6 (1) (f) GDPR. We do not use the personal information of merchants' customers for our own marketing purposes.
• Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately. When you install the App, you agree to receive product-related emails from us, including onboarding, feature updates, and promotional messages. You may opt out of promotional emails at any time using the unsubscribe link in those emails; you may still receive non-promotional messages relating to your account or your use of the App. If you are an EEA resident, the legal basis for these data processing activities is our legitimate interest in keeping our Services secure for you and other users, according to Art. 6 (1) (f) GDPR.
• Communicating with You and Service Improvement. We use your personal information to provide you with customer support, respond to your inquiries, notify you of updates to the App, and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you according to Art. 6 (1) (f) GDPR.

Where you have installed the App, we may reference your store name and display your business name and logo as part of our marketing and promotional activities, such as on our website, demo stores, social media channels, presentations, and at events, to identify you as a merchant that uses the App. We will only use your name and logo as publicly displayed on your storefront and in a manner that does not disparage your business. If you do not want us to use your business name or logo for these purposes, you may opt out at any time by contacting us using the details in the Contact section below, and we will stop such use on a going-forward basis.

Like many websites, we use Cookies on our Site and within the App's interfaces. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences, and to keep you signed in), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimize the Services). We may also permit third parties and service providers to use Cookies on our Site to better tailor the services, products and information presented on our Site and other websites.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available.

In certain circumstances, we may disclose your personal information to third parties for contract fulfillment purposes, legitimate purposes and other reasons subject to this Privacy Policy. Such circumstances may include:

• With vendors or other third parties who perform services on our behalf (e.g., IT management, hosting and cloud storage, data analytics, error monitoring, customer support, and email delivery).
• With Shopify, to the extent necessary to operate the App on the Shopify platform and to manage billing.
• With business and marketing partners to provide services to you. Our business and marketing partners will use your information in accordance with their own privacy notices.
• When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as through your use of integrations you enable (for example, Shopify Flow or companion apps such as Koin Store Credit & Cashback), with your consent.
• With our affiliates or otherwise within our corporate group, including Qikify (our parent) and other Koin and Qikify products, in our legitimate interests to run a successful business.
• In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

We disclose the following categories of personal information about users for the purposes set out above:

We do not use or disclose sensitive personal information without your consent or for the purposes of inferring characteristics about you. We do not "sell" or "share" (as those terms are defined in applicable law) the personal information of merchants' customers.

We support Shopify's mandatory privacy webhooks. This means that:

• When a customer of a merchant requests their data from the merchant, we provide the merchant with the customer data we hold on their behalf.
  When a customer of a merchant requests deletion of their data, we delete or anonymize the customer data we hold on the merchant's behalf, subject to any legal retention obligations.
• When a merchant uninstalls the App or closes their store, we delete the store's data within the timeframes required by Shopify and applicable law, subject to any legal retention obligations.

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.

As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies. When you uninstall the App, we retain your store's data for a limited period in case you reinstall, after which it is deleted or anonymized in accordance with Shopify's requirements and applicable law.

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

• Right to Access / Know: You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.
• Right to Delete: You may have a right to request that we delete personal information we maintain about you.
• Right to Correct: You may have a right to request that we correct inaccurate personal information we maintain about you.
• Right of Portability: You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
• Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.
• Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.
• Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.
• Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or your use of the App.

You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.

If you are a customer of a merchant using the App, please direct your request to the merchant, who controls your personal information; we will assist the merchant in responding to your request as required by applicable law.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.

Please note that we may transfer, store and process your personal information outside the country you live in. Your personal information is also processed by staff and third party service providers and partners in these countries.

If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at contact@getkoin.io.

For the purpose of applicable data protection laws and if not explicitly stated otherwise, Koin (the operator of Mysbox and part of Qikify) is the data controller of your personal information as a merchant or Site visitor, and the data processor of personal information relating to merchants' customers.